Voice over Internet (VoIP) and Wide Area Network (WAN) are now ubiquitous. Many people nowadays, find it appropriate to use VoIP. Similarly, organisations find it necessary to use VoIP for cross-border calls as opposed to using traditional methods of communication. However, one important aspect about VoIP is the quality. As the use of the technology increases, it becomes necessary for service providers to ensure that they provide VoIP services of the highest possible quality.
Interestingly, measuring the quality of VoIP service offering is not as easy as it may sound. On the one hand, this is a relatively new technology that is still developing. On the other hand, we still have a long way to go before we can fully define the particular metrics suitable for measuring VoIP services. Here are a few metrics for VoIP and its related technology, WAN. (more…)